1) Shipping charges and price transparency
With the aim of providing maximum transparency, Matteoda.it applies shipping charges to each order, unless otherwise expressly stated on the product page and/or during checkout.
Shipping costs include logistics handling and, where provided by the selected courier service, any insurance coverage for transport damage, according to the carrier’s terms and conditions.
Shipments are managed through our logistics partners SendCloud and Shyppipro, which allow parcels to be entrusted to selected national and international couriers and provide tracking and support throughout the delivery process.
2) Shipping costs
Shipping costs depend on:
weight and volume of the ordered items;
destination country/area;
delivery service selected.
A shipping quote is calculated and updated automatically by adding products to the cart, without requiring Website registration.
3) Shipping methods and delivery areas
Matteoda.it delivers:
within Italy;
to European Union countries;
to non-EU countries where delivery services are available through partnered couriers.
For destinations not normally covered by the online checkout options, Customers may request a specific quotation by contacting Customer Service.
Deliveries to P.O. Boxes or mail forwarding/domiciliation services are not available, except for courier hold/pick-up services where applicable.
Unless otherwise indicated, shipping charges are borne by the Customer and are always displayed before the order is confirmed.
Goods are generally shipped in the supplier’s original packaging or in other suitable packaging, properly sealed.
4) Delivery times and time windows
Any delivery times shown on the Website or communicated by Customer Service are indicative and not binding, as they may vary due to factors not directly attributable to the Seller (e.g. weather conditions, strikes, traffic, public holidays, islands, remote areas, actions by public authorities, or other events of force majeure).
Unless otherwise agreed or where a specific “appointment delivery” service is available, delivery normally takes place on business days during the following indicative time windows:
09:00 – 13:00
14:00 – 18:00
It is the Customer’s responsibility to provide a correct delivery address and to ensure availability at the delivery location. In the event delivery cannot be completed due to incorrect address details, absence of the recipient or lack of availability, the courier may attempt a further delivery and/or place the shipment in storage, with possible additional costs charged to the Customer.
Except for specific scheduled delivery services, couriers do not typically call to arrange delivery in advance.
For shipments to remote areas or minor islands, certain size limitations and/or surcharges may apply depending on courier policies (for example, maximum parcel circumference of approximately 330 cm calculated as 2x height + 2x width).
5) Inspection of goods upon delivery (important)
Upon delivery, the Customer is required to verify:
that the number of parcels delivered matches the transport documentation;
that the packaging is intact and shows no visible damage (cuts, crushing, wetness, openings or tampering);
that the sealing materials appear normal and show no signs of tampering.
5.1 Visible damage or anomalies upon delivery
In case of visible damage or anomalies, the Customer should:
immediately inform the courier;
sign the delivery document “WITH RESERVATION” and, where possible, specify the reason (e.g. “damaged parcel”, “opened box”, “wet parcel”).
It is strongly recommended to take photos of the parcel before opening it.
5.2 Concealed damage (not visible at delivery)
If damage is discovered only after opening the package (concealed damage), the Customer is invited to:
promptly contact Matteoda.it Customer Service;
provide photos and a description of the damage;
keep the packaging and contents available for checks and/or carrier procedures.
For correct handling of the claim with the courier, the Customer may be asked to follow the carrier’s reporting procedures.
6) Transfer of risk (Article 63 – Legislative Decree 21/2014)
Pursuant to Article 63 of Italian Legislative Decree 21/2014, the risk of loss or damage to the goods, for reasons not attributable to the Seller, passes to the Consumer only when the Consumer (or a third party designated by the Consumer and different from the carrier) physically takes possession of the goods.
The risk passes to the Consumer already at the time the goods are handed over to the carrier if the carrier was chosen by the Consumer and such choice was not offered by the Seller, without prejudice to the Consumer’s rights against the carrier.
7) Order processing and dispatch times
Matteoda.it may ship orders from its operational location and/or from external warehouses, and/or directly from manufacturers’ or distributors’ logistics (e.g. drop-shipping).
Average processing times may vary approximately:
from 24 hours up to 7 business days from order and payment confirmation, depending on product type and actual availability;
in any case, unless in exceptional circumstances, dispatch will take place within 30 days of the order.
The Website does not guarantee immediate stock availability. Customers may contact Customer Service for confirmation of actual availability and estimated lead times.
In case of significant delays compared to standard lead times or those indicated on the product page, Matteoda.it will inform the Customer.
8) Estimated courier transit times (indicative)
Order preparation: 1–7 business days (depending on product type)
Indicative courier transit times:
Standard courier service (over 50 kg):
North +2/5 days – Central +2/5 days – South +3/6 days – Calabria/Sicily/Sardinia +3/7 daysStandard courier service (up to 50 kg):
North +1/2 days – Central +1/2 days – South +2/3 days – Calabria/Sicily/Sardinia +3/7 days
The above times refer only to the courier transit phase and must be added to order processing times.
Special services (hold for pickup, appointment delivery, minor islands, remote areas) may require different delivery times.
Tail-lift delivery may not be available in all areas.
9) CLICK & COLLECT (in-store pickup) – Free service
Click & Collect is a free reservation service for products purchased online, allowing pickup at:
El-Ga Srl – Via Varazze 1 – 10040 La Loggia (TO) – Italy
After placing an order, the Customer must wait for confirmation of availability/pickup from the warehouse.
Only after such confirmation may the Customer collect the order at the designated pickup point.
This service is available primarily for Customers in the local area (Turin and province), unless otherwise agreed.
10) Returns (authorisation and procedures)
Returns are accepted only with prior authorisation by Customer Service (RMA procedure).
Unauthorised returns, freight collect shipments, or returns not compliant with the provided instructions may be refused.
Return shipping costs are borne by the sender, including in cases of lawful withdrawal, without prejudice to cases covered under the legal warranty of conformity, where applicable.
The sender is responsible for proper packaging. Transport damage caused by inadequate or insufficient packaging may not be recognised by the carrier and may affect the handling of the return or assistance procedure.
In the event of repairs or technical assistance, the goods may be directed (as instructed by Customer Service) to the most suitable technical centre or logistics hub depending on the product type and the available service network.