Matteoda, IT, with a view to maximum transparency of its commercial offer, provides for the debit of transport costs for each shipment (unless otherwise indicated in the product sheet), including insurance for damage due to delivery according to the conditions indicated below.
Shipments are managed by our logistics partners SendCloud and E-Motion who use the best national couriers and, above all, offer a punctual assistance service at every stage of delivery, quickly managing any anomaly or need.
The cost for shipping depends on the weight and volume of the material required; a quote is displayed and updated by inserting the products in the cart without the need to register on the site.
Matteoda.IT ships on the Italian territory, in CEE and extra CEE countries where there is an agreement with the couriers used
For other countries it is possible to request a specific quote
It is not sent to Mail Boxes or to companies that provide domiciliation services, with the exception of the deposit for affiliated couriers.
Shipping costs, unless otherwise indicated, are charged to the customer and are explicitly highlighted in the order confirmation phase.
The goods travel in the supplier's original packaging, or in other suitably prepared packaging, always sealed with personalized 'Matteoda' tape.
The delivery times of the ordered goods are purely indicative and may be subject to variations due to force majeure or due to traffic conditions in general by act of the Authorities.
Delivery, unless otherwise agreed, will take place exclusively on weekdays between 9.00 and 13.00 and from 14.00 to 18.00
It is always the Customer's responsibility to indicate an address where there is availability in the delivery time slot; in the event that the delivery cannot be made due to an incorrect address, lack of a person authorized to collect, etc., a further delivery attempt will be made after which the shipment will go into storage at the expense of the recipient
The courier, except in the case of delivery by appointment (see below), does not make booking calls.
In the case of shipping to disadvantaged areas or smaller islands, it is specified that the maximum size of the package cannot exceed 330 cm in circumference (to be calculated 2 x height + 2 x width)
No responsibility can be attributed to Matteoda Commerciale Srl in case of delay in the evasion or disservice of the courier
Upon delivery of the goods by the courier, the customer is required to check
1) that the number of packages delivered corresponds to what is indicated in the accompanying document
2) that the packaging is intact, not damaged, not wet or altered
3) that no closing materials other than the personalized 'Matteoda' ribbon have been used
Any external damage or the mismatch in the number of packages or indications, must be immediately reported to the courier making the delivery, adding the wording "withdrawal with reserve" on the appropriate accompanying document and confirmed, within 8 days by registered mail with acknowledgment of receipt. return to the courier, whose address is specified on the accompanying document.
In the specific case of a damaged package, write "subject to withdrawal because the package is damaged". Even if the packaging is intact, the goods must be checked within eight days of receipt; in the case of hidden damage it is necessary to report by registered letter to the courier with a description of the damage and conditions of the packaging It is also always recommended to open a file at our customer service in order to speed up the repair and / or replacement of the damaged material.
Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Pursuant to art. 63 of Legislative Decree 21 of 02.21.2014 it is specified that the risk of loss or damage to goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, materially comes into possession of the goods. The risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the consumer's rights towards the carrier.
Therefore it is essential to pay the utmost attention when collecting the shipment and signing the receipt as, at that moment, the courier's liability, including insurance and compensation, ceases.
For each declaration, the Customer assumes full responsibility for what is declared.