Matteoda Utensilferramenta wishes to reassure anyone who consults its websites about the procedures implemented and in particular;
- How to stipulate the purchase contract
- Rights of the consumer or professional customer
- Security of connections and transactions
- Treatment of personal data
- Cookies and data collection using hw-sw methodologies that in fact, may not require the consent of the interested party
SECURITY OF CONNECTIONS AND TRANSACTIONS
Matteoda.IT has always been committed to guaranteeing the best shopping experience with maximum transparency.
For this reason, Matteoda.IT reports on this page all the purchase conditions, clearly highlighting the rights of the consumer / customer and the duties of the supplier, in order to provide the most precise and timely information possible to all those who intend to make purchases at the own e-shop.
All sales contracts stipulated between the seller and the Customer through the website www.matteoda.it will be governed by these General Conditions and by the current legislation (Consumer Code) Legislative Decree no. 206/2005 and by Legislative Decree n.21 / 2014 in implementation of Directive 2011/83 / EU if the buyer is a 'final consumer'
A) ACCEPTANCE OF THE ORDER
The sales contract between the selling party and the Customer is understood to be concluded with the acceptance, even if only partial, of the order by El-Ga Srls which reserves the right, at your unquestionable judgment, to follow up or not upon acceptance.
By confirming the order, the Customer declares to have read the information and to fully accept the general conditions of sale and payment set out below.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order.
The minimum order is Eu 15.00 net of transport costs; for lower amounts and with no minimum limit, Eu 1.5 will be charged as a contribution to expenses for small orders which covers the administrative and management costs for invoicing and product packaging.
B) PURCHASE METHOD
All prices shown include VAT at the legal rate.
El-Ga Srls reserves the right to change prices at any time without prior notice; the sale price will be the one in effect at the time the order is sent and accepted.
In the case of incorrect and / or clearly derisory prices for any reason (human error, system error, etc.), or in the case of actual unavailability of the product, the order may be canceled even in the presence of initial validation.
The purchase can be completed on the way
- electronic, following the various purchase phases (registration, confirmation of the type of shipment, confirmation of payment)
- by telephone, by contacting customer service on 011 6699877 during opening hours
- presence, at our shop in Turin, Via Nizza 111
In this regard, it should be noted that the price lists applied in the Turin store may differ from the prices displayed in the online catalog as the online channel provides for different and less expensive management methods than traditional sales (for example, there is no assistance of sales personnel, the management of stocks in the warehouse is more optimized, the fulfillment of orders can take place by external logistic organizations, etc.) and they can enjoy particular and more advantageous offers reserved for us by suppliers / distributors to encourage the b2c internet channel; in the case of collection in the store, a management fee may be charged and in no case the price indicated in the online catalog may represent a reason for revision for any sales concluded in the store.
In case of non-acceptance of the order, El-Ga Srls undertakes to promptly notify the Customer
Orders can be processed from peripheral warehouses and / or directly from the logistics of producers / distributors (dropshipping); for this reason, not all products are available at the Turin store for immediate withdrawal and in the event of a purchase, it is advisable to request prior availability which may not be guaranteed if a timely notification of stock exhaustion has not been received by the logistisco warehouse and / or the Supplier.
The availability of the products is to be understood as 'subject to sale' even in the case of order management from external warehouses or logistics.
Orders can be canceled up to the time of shipment of the material and exclusively in writing, by e-mail or fax, with the explicit exclusion of products in special executions.
Photographs and images are not binding and do not represent a contractual element.
Matteoda Commerciale Srl undertakes to periodically update the technical data sheets
that of its products; however it may happen that manufacturers do not promptly report changes to the characteristics of their products, variations and improvements.
All trademarks mentioned belong to their respective owners.
C) PAYMENTS
Cash on delivery:
the maximum amount is Eu 500.00 and up to this amount a fixed contribution of Eu 5.00 is charged, clearly highlighted in the payment method selection phase; for higher amounts and in any case not exceeding Eu 999.99 a progressive and percentage contribution of 2% is charged (modality subject to verification)
Payment can only be made in cash by the courier who will make the delivery; we do not accept bank checks or bank drafts made out to the sender
Orders with cash on delivery are subject to control and verification by telephone before processing in order to avoid abuse.
If the regularly ordered material is not collected, the shipping and storage costs will be charged as well as an administrative penalty of Eu 20.00; please note that in this regard that the right to withdraw from the purchase, in accordance with the law, can be exercised only after the parcel has been collected.
Wire transfer:
In case of payment by bank transfer in advance, the order is loaded and processed only upon the actual crediting of the El-Ga Srls c / c which must take place within 7 working days from the date of confirmation, after which the order is automatically canceled.
The purpose of the bank transfer must include the order number and date.
The bank details are shown in the order confirmation email
Credit card:
Following order confirmation, the Card issuer authorizes the amount that can be reversed in the manner and timing provided by the Issuer itself in the event of withdrawal or non-acceptance of the order.
The accepted credit cards are all those belonging to the Visa and Mastercard circuits, both electronic and traditional,
If the anti-fraud protection has been activated, it will be necessary to enter the relevant code during the payment authorization phase.
In case of cancellation of the order, the transaction will be canceled and the amount committed will be released; the release times depend exclusively on the banking system and can go up to the natural expiry date (24th day from the date of authorization) and in no case Matteoda Commerciale Srl can be held responsible for any damage, direct or indirect, caused by delay in the failure to release of the amount committed by the banking system.
In the event of high risk in the debit transaction, Matteoda Commerciale Srl reserves the right to refuse payment and / or request additional information.
Payment transactions take place with very high security systems directly on the server of NEXI, a leading company in electronic payments in Italy, and no information is therefore transmitted to our server and / or stored in our computer archives; there is therefore no risk that credit card data will be intercepted and / or stolen by our technical infrastructures.
Therefore, in no case El-Ga Srls can be held responsible for any fraudulent or improper use of credit cards by third parties.
Paypal
In case of purchase through the PayPal payment method, also through the Express Checkout system, the Customer is automatically directed by the procedure to the PayPal Login page
It is possible to access and proceed with the payment via PayPal account, or by credit card by following the appropriate link.
Through PayPal it is also possible to pay by credit card issued by American Express
The amount relating to the order is charged to the PayPal account at the time of order confirmation or shipment of the order
In case of cancellation of the order or partial reversal, the amount will be credited back to the PayPal account
Payment transactions take place with very high security systems directly on the PayPal server and no information is therefore transmitted to our servers or stored in our computer archives; there is therefore no risk that credit card data will be intercepted and / or stolen from our technical infrastructures. Therefore, in no case Matteoda Commerciale Srl can be held responsible for any fraudulent or improper use of the Paypal account by third parties.
Important note:
due to PayPal's pricing policy which has increased its commissions by more than 50%, the use of this form of payment involves the payment of a commission equal to 3.4% which is displayed in the cart when selecting the method .
D) METHOD OF DELIVERY
Matteoda.IT ships on the Italian territory, in the CEE and extra CEE countries where there is an agreement with the utilized couriers
ized
For other countries it is possible to request a specific quote
It is not sent to Mail Boxes or to companies that provide domiciliation services, with the exception of the deposit for agreed couriers.
Shipping costs, unless otherwise indicated, are charged to the Customer and are explicitly highlighted in the order confirmation phase.
The goods travel in the supplier's original packaging, or in other suitably prepared packaging, always sealed with 'Matteoda' personalized tape.
The delivery times of the ordered goods are purely indicative and may undergo variations due to force majeure or due to traffic conditions in general by the authorities.
Delivery, unless otherwise agreed, will take place exclusively on weekdays between 9.00 and 13.00 and from 14.00 to 18.00
It is always the Customer's responsibility to indicate an address where there is availability in the delivery time slot; if the delivery cannot be made due to an incorrect address, lack of a person authorized to collect, etc., a further delivery attempt will be made after which the shipment will go into storage at the expense of the recipient
The courier, except in the case of delivery by appointment (see below), does not make booking calls.
In the case of shipping to disadvantaged areas or smaller islands, it is specified that the maximum size of the package cannot exceed 330 cm in circumference (to be calculated 2 x height + 2 x width)
No responsibility can be attributed to El-Ga Srls in case of delay in the evasion or disservice of the courier
Upon delivery of the goods by the courier, the customer is required to check
1) that the number of packages delivered corresponds to what is indicated in the accompanying document
2) that the packaging is intact, not damaged, not wet or altered
3) that no closing materials other than the personalized 'Matteoda' ribbon have been used
Any external damage or the mismatch in the number of packages or indications, must be immediately reported to the courier making the delivery, adding the wording "withdrawal with reserve" on the appropriate accompanying document and confirmed, within 8 days by registered mail with acknowledgment of receipt. return to the courier, whose address is specified on the accompanying document.
In the specific case of a damaged package, write "withdrawal with reserve because the package is damaged". Even if the packaging is intact, the goods must be checked within eight days of receipt; in the case of hidden damage it is necessary to report by registered letter to the courier with a description of the damage and conditions of the packaging. It is also always recommended to open a file with our customer service in order to speed up the repair and / or replacement of the damaged material.
Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Pursuant to art. 63 of Legislative Decree 21 of 02.21.2014 it is specified that the risk of loss or damage to goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, materially comes into possession of the goods. The risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the consumer's rights towards the carrier.
Therefore it is essential to pay the utmost attention when picking up the shipment and signing the receipt as, at that moment, the courier's liability, including insurance and compensation, ceases.
For each declaration, the Customer assumes full responsibility for what is declared.
EVASION AND DELIVERY TIMES
Matteoda.IT carries out shipments from its shop in Turin and from external warehouses, as well as directly through the logistics of its Manufacturers and / or Distributors; the average processing times can therefore vary from a minimum of 24 hours up to 7 working days from the confirmation of the order, that is, from the moment in which the payment is confirmed; however, the shipment takes place within 30 days from the order.
It should be noted that the system does not guarantee the immediate availability of the product, which can be requested either by telephone or by e-mail
Should the wait however last longer than the standard or particular times if indicated in the product sheet, Matteoda.IT will notify the Customer.
For particularly urgent orders, it is therefore advisable to always contact customer service first to find out about the processing times relating to the products.
Later I rest
We rtiamo the average delivery times for the different classes of service proposed.
Order preparation: (1-7 days depending on the type of product)
Shipping times:
Type of service North Central South Calabria / Sicily
Sardinia
Standard Courier (over 50Kg) + 2-5 days + 2-5 days + 3-6 days + 3-7 days
Express Courier + 1-2 days + 1-2 days + 2-3 days + 2-4 days
The times indicated in the previous table refer exclusively to the delivery phase of the goods by the courier chosen for the class of service indicated in the order.
To these must be added the order fulfillment times which, on the other hand, depend on the type and composition of the order sent, which are between 1 and 7 working days (7 working days in the case of stove pipes, stainless steel flue or double wall, very high safety Mottura)
Specific services (delivery in storage, delivery by appointment, delivery to smaller islands or disadvantaged areas) involve different times from the table.
The tail lift option may not be available in all delivery areas.
Our Company is not responsible for any inconvenience due to the carrier, due to force majeure, strikes, atmospheric events or natural disasters, or in the event of failure to comply with the standard deadlines indicated which are however not binding.
E) RETURNS
Returns are accepted only after authorization by our customer service; unauthorized returns, sent carriage forward with an unconventional courier or not in accordance with the instructions will be returned to the sender
In any case, it is the sender's responsibility, even if the material travels by means indicated by the recipient, to pack the material adequately as any damage due to transport may not be recognized by the carrier if the packaging is unsuitable or insufficient.
It is also specified that, in the event of repairs or assistance, the material must be sent to the manufacturer's service center closest to the place of residence as indicated by our customer service.
F) WARRANTY
- Legal guarantee:
All products marketed by Matteoda.IT are covered by the legal guarantee of 24 months for lack of conformity, pursuant to art. 129) of Legislative Decree no. 206/2005 (Consumer Code). In the case of a professional customer (ie with a VAT number), the conventional guarantee of the manufacturer will be valid. By virtue of the legal guarantee, El-Ga Srls is liable to the consumer (natural person acting for purposes unrelated to business, industrial, commercial, craft or professional activities), for any lack of conformity existing at the time of delivery of the product, as required by art. 130 of Legislative Decree no. 206/2005 and within 24 months from the date of purchase. The lack of conformity exists when the product is not suitable for the use for which it is intended, does not conform to the description or does not possess the qualities and / or performances promised by the seller and typical of the product sold, or with the specific qualities and performances required. by the consumer when this has been the subject of a specific agreement between the parties. The denunciation of the lack of conformity (art.132, 1st paragraph), which occurs within the term of validity of the legal guarantee (24 months), must be made, under penalty of forfeiture, within two months from the date of discovery (art. 132, 2nd paragraph). In the event of a lack of conformity, the consumer has the right to ask the seller, at his choice and at no cost, to repair or replace the goods, unless the requested remedy is objectively impossible or excessively burdensome (Article 130, paragraphs 3 and 4). Repairs must be carried out within a reasonable time and, in any case, within sixty days, after which the consumer will have the rights referred to in art. 130, paragraph 7); the seller, after reporting the lack of conformity, will be able to offer the consumer the remedies referred to in paragraph 9) of art. 130, with the effects referred to in lett. a and b) of the same provision. Pursuant to the 3rd paragraph of art. 132, the defect that occurs within six months of purchase is presumed to exist on the aforementioned date and the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement (Article 130). To benefit from the assistance, the Customer must keep the invoice or the DDT that he will receive together with the purchased goods. The customer can always ask Matteoda.IT customer service for invoices relating to his purchases in case of loss. If, following intervention by an Authorized Service Center, there is no lack of conformity pursuant to Legislative Decree no. 206/2005 (Consumer Code), the Customer will be charged for any verification and restoration costs required by the Authorized Assistance, as well as transport costs if s
held up by El-Ga Srls.
- Conventional guarantee:
In addition to the legal guarantee for lack of conformity, the products marketed by Matteoda.IT enjoy the manufacturer's conventional guarantee.
The manufacturer's conventional warranty is additional and not burdensome for the consumer and is provided, at the consumer's choice, according to the methods illustrated in the documentation inside the product packaging and will be provided by assistance centers authorized by the manufacturer. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transport costs if incurred. .
The replacements in case of DOA (Dead On Arrival: product not working at first start-up), without prejudice to the existence of the conditions for the application of Legislative Decree no. 206/2005 (Consumer Code), will be carried out only if expressly provided for by the manufacturer. The times for replacing or repairing the product, provided they are reasonable, depend exclusively on the manufacturer. Matteoda Commerciale Srl will do its best to ensure that the repair / replacement times are reasonable.
In the event that, for any reason, El-Ga Srls is unable to replace a product under warranty (restored or replaced), it may proceed, with the Customer's consent, to replace the product itself (if still in the price list) or with other of equal characteristics and value or higher. finally, upon the issue of a discount coupon of the same amount that can be spent on another product valid for 6 months from the time of issue.
No damage can be requested from El-Ga Srls for any delays in carrying out repairs or replacements of products under conventional warranty, except in cases of willful misconduct or gross negligence.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ... ); to limit damage to the original packaging, it is recommended, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.
In the case of the purchase of stoves, thermo-products, flues and in general of products subject to installation, please note that the same must be carried out by qualified personnel able to produce suitable certification; this indication, in addition to representing a specific prescription of the current standard, is in any case a necessary condition for the correct functioning of the product purchased
The warranty is void if installation has not been carried out by qualified technicians and / or if system conformity certification has not been issued.
G) WITHDRAWAL
Right of withdrawal:
The withdrawal can be exercised in all cases provided for by Legislative Decree 206/2005 with the exception of the cases provided for by art. 59 of Legislative Decree 12/2014 and if the customer is a professional, i.e. with a VAT number.
To exercise the right of withdrawal, the Customer is required to inform us of your decision to withdraw from the purchase contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail) within 14 days from the moment in which the Customer (or person designated by it) acquires physical possession of the property.
For this purpose, the form prepared by us and downloadable at the following link can be used. (The use of the document attached in the link is optional, but if it is not used, the communication must contain all references to the order and the material to be returned.)
The communication must be sent to the following address:
El-Ga Srls
Via Nizza 111
10126 Turin TO
e.mail: info@matteoda.com
pec: elga@pec.el-ga.it
fax: 011 657868
Effects of withdrawal:
If the consumer customer withdraws from the sales contract, he will be reimbursed for all payments made in our favor, including delivery costs (with the exception of additional costs deriving from the possible choice when ordering a type of delivery other than the standard one. proposed by us, the costs of cash on delivery or telephone notice); this occurs within 14 days from the day we are informed of the withdrawal.
The refund may be suspended until the goods are received and checked by our warehouse.
Following the notice of withdrawal, the customer service will send the return form to be applied on the return package
The goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...)
; to limit damage to the original packaging, it is recommended, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided
The right of withdrawal is subject to the following mandatory conditions;
- the Customer can only return the entire product, not just some of its parts (eg accessories, etc ...);
- special products, cut, customized or modified at the request of the Customer cannot be returned
- Unpackaged products cannot be returned if sent in blister packs, cases or lithographed packaging.
- components for flue pipes with a diameter greater than 200 mm, sleeves, surcharges, calibration elements, caps and copper chimneys are considered special items and therefore excluded from the possibility of free withdrawal, which being technical elements not in stock are always intended sorted and made to order.
- all items with the wording [Spare] in the text are considered special items and therefore excluded from the possibility of withdrawal; in this case, these are products supplied on specific request for which it is essential that the customer checks before purchasing the actual compatibility and correctness of the manuals and technical documentation in their possession.
- the product must be returned in its original packaging, complete with all accessories and its documentation
- the product must be returned in perfect condition; goods showing signs of use will not be accepted and any decrease in value resulting from the handling of the goods other than that necessary to establish their nature, characteristics and functioning will be reversed from the refund
- the returned product must be the same as sent; if the serial number or model / version is different, the withdrawal will not be accepted and the product will be made available to the Customer again, without any financial reimbursement by Matteoda Commerciale Srl towards him.
- the product must be returned at the expense of the customer and by means of his choice; freight collect shipments will be rejected to the sender
- if the product is collected at the expense and care of El-Ga Srls, the costs incurred for the return will be withheld equal to the amount shown on the invoice for the original shipment, or up to a maximum of Eu 25.00 in the case of goods with free shipping or free port if agreed in derogation of the purchase and shipping conditions
- the shipment for the return of the product is under the responsibility of the Customer even if the return takes place by means chosen by Matteoda Commerciale Srl and until the moment in which Matteoda Commerciale Srl confirms that it has received the product
- El-Ga Srls will refund within 14 days from the date of communication of the intention to withdraw from the purchase and only if the above conditions are met and where the returned product and its packaging have the characteristics indicated by the same conditions already mentioned ; the refund will be made using the same system as the payment made by the Customer
- The right of withdrawal, even if already exercised, lapses if the customer does not return the goods to Matteoda Commerciale Srl within 30 days of the communication. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the carrier or freight forwarder.
H) DISPUTE RESOLUTION
For us, customer satisfaction is of primary importance even in the event of errors or anomalies, and for this reason we are committed to avoiding that such situations may generate disputes by managing, as far as possible, complaints with the greatest possible commercial fluency. For this reason, we invite you to contact us always and promptly reporting any problems.
In any case, we inform customers that Legislative Decree 6 August 2015, n. 130 and with the EU Regulation no. 524/2013, regarding Alternative Dispute Resolution and Online Dispute Resolution, is a regulation created to favor the amicable resolution of online disputes between consumers and merchants.
For this purpose, a European Online Dispute Resolution platform (so-called ODR platform) has been created, which can be consulted at the following address:
Through the ODR platform, consumers will be able to learn about the list of ADR bodies, find the link to the site of each of them and start an online dispute resolution procedure relating to a contract concluded online in which they are involved.
There are 4 steps:
- creation and submission of the complaint
- agreement on the resolution body
- handling of the complaint by the resolution body
- solution and closure of the complaint.
I) PRIVACY POLICY
Matteoda.IT Privacy Policy pursuant to art. 13 of
EU Regulation 2016/679 (GDPR)
Matteoda Utensilferramenta has always taken the utmost account of the security aspects in the processing of personal data to protect the privacy of the users of its internet platforms
The following information, in its complex structure, is issued as prescribed by the GDPR regulation in force since 25 May 2018 and describes in detail what personal data we collect and their use.
a) Data controller and data protection officer The data controller is El-Ga Srls with registered office in Turin, Via Nizza 111, CF 12540380016 - PI IT 12540380016
The Data Processor (DPO) is the pro tempore legal representative of the Company or designated person
The DPO can be contacted by e-mail at info@matteoda.com or by certified email at elga@pec.el-ga.it
Other contacts are available on our "contact" page. B) Personal Data What are personal data?
Personal data is information that identifies or makes identifiable, directly or indirectly, a natural person and that can provide details on his characteristics, his habits, his lifestyle, his personal relationships, his state of health. , his economic situation, etc. Personal data are divided into:
identification data: those that allow direct identification, such as personal data (for example: name and surname), images, etc .;
sensitive data: those that may reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature, state of health and sexual life;
judicial data: those that may reveal the existence of certain judicial measures subject to registration in the criminal record (for example, definitive criminal convictions, conditional release, prohibition or obligation to stay, alternative measures to detention) or quality of defendant or suspect.
The data collected anonymously or in aggregate form are not considered personal so as to no longer allow the identification of a specific natural person, not even in combination with other information or in other ways.
We only process your personal data when you use you place an order. We do not collect and process sensitive and judicial data in any way. How do we use your personal data?
The information acquired is used for:
provide and improve our Services,
provide you with a personalized experience on the sites,
contact you about your account and our Services,
provide you with Customer Service,
personalized advertising and marketing ads
detect, prevent, mitigate and ascertain fraudulent or illegal activities.
Learn more about how we use your personal data
We use the personal data we collect for the various purposes related to the provision of services or the sale of goods, according to current regulations. Below we indicate how and on what legal basis we use your personal data.
For the processing of orders placed on the site, payments and account management, to operate, measure and improve our Services, to keep these Services safe, secure and operational and to customize the content of the site, including products and the services you may be interested in.
To contact you about your account, troubleshoot your account and request more information regarding your order placed on our site. When we contact you for the purposes described above, we may communicate with you via, telephone or e-mail.
To provide you with other services requested by you, according to the instructions provided when we collect the data.
We may use location data to provide you with location-based services (for example, advertisements, search results, and other personalized content).
To prevent, detect, mitigate and ascertain fraud, security breaches and potentially prohibited or illegal activities.
To implement the "Conditions of Sale" or this Privacy Policy.
Your choices about how we use your personal data
You have the possibility to choose the ways in which we process your personal data for communications, sending personalized marketing and advertising messages, as well as decide whether to stay connected to your account.
You can check your email notification preferences in your private area. You can check your communications settings and choose whether to receive our newsletters and promotions. Marketing
If you do not wish to receive marketing communications, you can unsubscribe via the link in the email you received. You can waysfill in your preferences to receive our newsletters or not in your private area. Access to services
When you log into your account for our Services, you may be asked to choose to remain logged in for a specified period of time. If you are using a public or shared computer, we do not recommend maintaining access. During the period in which access is maintained, anyone who uses the computer / browser in question will in fact be able to see most of the information in your account and perform specific actions without the need for further authorization. Specific actions and account activities that computer / browser users can perform include the following:
View your orders, the detail and follow the shipment tracking.
View and modify your data such as shipping and / or billing addresses.
Change the access password.
View and edit your product lists or your favorite products.
Carry out after-sales activities such as, for example, comment and leave feedback.
For some operations, such as trying to change your password, update other account information, or perform other account activities, you may be prompted to enter your password. To log out, it is usually sufficient to log out and / or delete cookies. If some browser privacy settings are enabled, the session may still be terminated by closing the site page. In order to protect your account and personal data when using public or shared computers, we recommend that you log out and / or delete your cookies after using our services. personal data
We respect your right to access, modify, request the deletion or limit our use of your personal data, as indicated by current legislation. We also take steps to ensure that the personal data we collect is accurate and up to date.
You have the right to know what personal data we hold about you.
We will provide you, upon your request, with a copy of your personal data in a commonly used, intelligible, transparent and easily accessible format.
If you think your personal data was incorrect or incomplete, you have the right to ask us to update / rectify it.
You have the right to object to the processing of your personal data.
You can also ask us to delete or limit the use of your personal data, but this right is determined by applicable law and may affect your access to some of our Services.
Learn more about the ways you can access, control and rectify your personal data
By logging into your account you can see, control and modify most of your personal data.
Immediately update your personal data in case of changes or errors. Remember that once content has been posted, you may not be able to edit or remove it.
We will respect all your rights given to you by current legislation to access, modify or delete your personal data. In some cases provided for by current legislation, despite your possible right to request access, modification or cancellation of your personal data, we may still deny such access or refuse the modification or deletion of personal data.
If you request us to stop processing some or all of your personal data or withdraw your consent to our use or sharing of your personal data for the purposes described in this Privacy Notice, it may not be possible for us to provide you with commercial support. and after sales
Upon your request, we will close your account as soon as possible and remove your personal data, depending on your account activity and in accordance with applicable law; in the case of orders already placed, only the data required by current tax regulations will be stored to comply with the provisions of the law.With your consent, we may use your personal data to:
Marketing by email (we will never use direct marketing by phone or SMS)
Customize third party advertisements that you may see on third party websites.
Use your geolocation to provide you with location-based services.
You have the right to withdraw your consent at any time.We may use automated technologies for decision making or profiling. We will not make automated decisions about you that could have significant consequences for you, except in circumstances where: such a decision is necessary in the context of a contract with you, we have your consent or the applicable law requires us to use such technology.How we may share your personal data
We could withshare your personal data with third parties. Disclosure may be necessary for the purpose of ensuring access to our Services, ensuring compliance with legal obligations, enforcing the sales contract, facilitating advertising and marketing activities or preventing, detecting, mitigating and ascertaining fraudulent or illegal activities relating to to our Services. We try to limit the amount of personal data shared to the minimum necessary for the fulfillment of specific purposes.
We do not sell or rent or otherwise disclose your personal data to third parties for marketing and advertising purposes without your consent. Learn more about how we may share your personal data
We may share your personal data to the parties indicated below, for the following purposes:
Present personalized advertising.
Improve its products, sites, applications, services, tools and marketing communications.
They will use your personal data to send marketing communications only if you have given explicit consent or in any case in other ways permitted by current legislation.
Our partner financial institutions and service providers, set out below:
Third party suppliers who collaborate with us for the provision of our Services, payment processing, advertising personalization, prevention, detection, mitigation and verification of potentially illegal acts, violations of the conditions of sale, fraud and / or security breaches, invoice collection and other business activities.
Financial institutions we partner with to offer financial products for the purpose of delivering joint content and services (e.g. registration, transactions, and customer service). These partner institutions use personal data for sending marketing communications only if you explicitly request their services.
Third party shipping service providers (e.g., TNT, UPS, DHL, SUSA, M4EC etc.) with whom we share delivery addresses, contact information and shipping codes in order to facilitate the delivery of purchased items and other related communications upon delivery.
Law enforcement, judicial proceedings and methods authorized by law
To comply with current legislation, the application of the conditions of sale, the protection of the rights of others, the protection of property or safety.
Authorities, law enforcement or authorized third parties in response to a verified request or other procedure required by law related to a criminal investigation or an illegal or alleged activity or any other activity that exposes our company, your person or any of our other users / clients to a legal liability. We will provide information that we deem relevant to the investigation or inquiry, such as name, city, province, postcode, telephone number, email address, user ID history, IP address, complaints and order history.
Credit check companies or entities authorized by applicable national laws (for example, information on late or missed payments or other outstanding payments related to your account that may be reflected in your creditworthiness documentation).
Third parties involved in legal proceedings, if they exhibit warrants, orders from the judicial authorities or similar acts having legal value or if we believe in good faith that the provision of data is necessary to prevent physical damage or imminent financial loss or to report alleged illegal activities.
Change of ownership
In the event of a merger or acquisition with another company, we may share data with that company in accordance with our global privacy standards. In such cases, we will request that the new company born from the merger or acquisition comply with this Privacy Notice regarding your personal data. If we wish to process your personal data for purposes not indicated in this Privacy Notice, you will first receive a notification on the processing of your personal data for the new purposes. How long can we keep your personal data
We keep your personal data for as long as necessary to provide you with the Services you have requested, or for other essential purposes such as compliance with applicable legislation, the resolution of disputes and the application of our rules.
The retention period of personal data can vary significantly based on the context of the Services we provide and our legal obligations.
When it is no longer necessary to keep personal data, it will be securely removed in accordance with our data retention and deletion rules.
We protect your personal data by taking technical security measures e
administrative d to reduce the risk of loss, misuse, unauthorized access, disclosure and tampering with data. The data is stored in physical servers that are not shared and protected with advanced hardware and software technologies such as firewalls, encryption, access control according to the PCI-DSS standard. C) Cookies and similar technologies When you access or interact with our sites, services, tools or systems messaging, we may use cookies and other similar technologies for advertising and marketing purposes as well as to offer you a better, faster and safer experience.What are cookies and what are they used for
A cookie is a small text file that a website visited by the user sends to his terminal (computer, mobile device such as smartphone or tablet) where it is stored before being re-transmitted to that site on a subsequent visit to the site.
Cookies are distinguished from each other:
Technical Cookies: They are necessary and help to make a website usable by enabling basic functions such as page navigation and access to protected areas of the site. The website cannot function properly without these cookies.
Preferences cookies: allow a website to remember information that affects the way the site behaves or presents itself, such as your preferred language or the region you are in.
Statistical cookies: they help website owners to understand how visitors interact with sites by collecting and transmitting information anonymously.
Marketing cookies: they are used to track visitors on websites. The intent is to display relevant and engaging ads for the individual user and therefore those of greatest value for publishers and third party advertisers.
One or more cookies listed above, also provided by third parties, are installed through this site. The cookies we install are described in the following tables.
How to express consent to profiling cookies
On the occasion of the first visit to the site, you can accept all cookies by carrying out one of the following actions:
closing the banner by clicking on the X or on "OK" present in the banner itself or
by accessing another area of the site or clicking on any element of the page (image or link) outside the banner; or
scrolling the page.
Also on the occasion of the first visit, if you do not carry out any of the actions described in the banner, you can access the extended information (always by clicking on the banner), you can deny consent to the installation of cookies by clicking on the appropriate link in the tables below. the description of each cookie (called "Opt-Out");
On subsequent visits to the site (provided that you have previously expressed your preference regarding the use of cookies, as indicated above), you can always access the extended information through the "cookie policy" link in the footer of each page of the site and you can deny consent to cookies by clicking on the appropriate link in the following tables at the bottom of the description of each cookie (called "Opt-Out").
Disable Cookies from your Browser
Through your browser settings, you can always manage your cookie preferences: preventing their installation and deleting the cookies already installed from your browser, including the cookie in which the consent was saved. You can find useful information on how to manage cookies through your browser at the following addresses:
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
Apple Safari: https://support.apple.com/kb/ph21411?locale=it_IT
Microsoft Internet Explorer: https://support.microsoft.com/it-it/help/17442/windows-internet-explorer-delete-manage-cookies
Online tools
For behavioral advertising cookies you can also use some tools available online. These systems operate with reference to the member companies that use cookies for behavioral advertising and are:
Your Online Choices: http://www.youronlinechoices.com/it/
he Self-Regulatory Program for Online Behavioral Advertising (available in English only): http://optout.aboutads.info/?c=2#!/
Network Advertising Initiative Consumer Opt-Out (available in English only): http://www.networkadvertising.org/choices/#completed
Technical cookies that do not require the user's prior consent
Technical cookies are used to allow this site to function and / or to provide you with a service or function that you have expressly requested.
These cookies guarantee normal navigation and use of the site. The site also uses technical cookies from third parties. The technical cookies used by this site can be divided into the following sub-categories:
"user input" cookies: used to keep track
of the data provided by the user by filling in the appropriate online forms (for example the forms present during the purchase process for entering the shipping or billing address) or, to remember the items that the user has selected and entered in the cart, by clicking on the appropriate button.
authentication cookies: used to identify the user after login and allow them to authenticate and access the content and / or features for which this log-in is necessary (eg: making a purchase or accessing your personal area);
other functionality cookies: they are used to activate specific site functions and to memorize your preferences.
"cookie consent": documents the manifestation of your consent to the installation of profiling cookies by carrying out one of the actions described in the banner / brief information. It is also used to recognize you the second time you access the site so as not to request your consent to install cookies again.
Other types of cookies or third-party tools that could make use of them
Some of the services listed below may not require your consent or may be managed directly by the owner - depending on what is described - without the help of third parties.
If among the tools indicated below there were services managed by third parties, these could - in addition to what is specified and also without our knowledge - perform tracking activities. For detailed information on this, it is advisable to consult the privacy policies of the services listed.
The third party services we use on this Social Networks and External Platforms website will be listed below
These services allow you to interact with social networks or other external platforms directly from the pages of this site. The interactions and information acquired from this site are in any case subject to your privacy settings and are related to each social network. In the event that an interaction service with social networks is installed, it is possible that, even if you do not use the service, it collects traffic data relating to the pages you access.
Facebook: "Like" button, Login with Facebook, share and Facebook social widgets are interaction services with the Facebook social network, provided by Facebook, Inc.
• Place of processing: USA
• What it collects: Cookies and Usage Data
• Link to privacy: https://www.facebook.com/privacy/explanation
Google: The +1 button, login with Google, share and Google+ social widgets are interaction services with the Google+ social network, provided by Google Inc.
• Place of processing: USA
• What it collects: Cookies and Usage Data
• Link to privacy: https://www.google.com/intl/policies/privacy/
Advertising, Remarketing and behavioral targeting
These services allow you to use your data for commercial communication purposes in various forms of advertising, such as banners, also in relation to your interests. This does not mean that all your personal data is used for this purpose. Some of the services listed below may use cookies to identify you or use the behavioral retargeting technique, i.e. display personalized advertisements based on your interests and behavior, also detected outside this site. For more information on this, we suggest you check the privacy policies of the respective services.
Google Adwords: system provided by Google Inc. that stores your interests and your activities on this site in order to then propose targeted advertising to you on other websites, portals, social networks and / or on the Google search engine.
• Place of processing: USA
• What it collects: Cookies and Usage Data
• Link to privacy: https://www.google.com/intl/policies/privacy/
• Opt-Out: https://support.google.com/ads/answer/2662922?hl=it
Facebook: "Facebook Pixel" provided by Facebook Inc. which monitors your interests and your activity on this website in order to then offer you targeted advertising within the Facebook social network.
• Place of processing: USA
• What it collects: Cookies and Usage Data
• Link to privacy: https://www.facebook.com/privacy/explanation
Statistics
Google Analytics: web analysis service provided by Google Inc. ("Google"). Google uses the personal data collected for the purpose of tracking and examining the use of this site, compiling reports and sharing them with other services developed by Google. Google may use personal data to contextualize and personalize the advertisements of its own advertising network.
• Personal Data collected: Cookies and Usage Data.
• Place of processing: USA
• Opt-Out: https://tools.google.com/dlpage/gaoptout?hl=it
Google AdWords: Conversion tracking
oni by Google AdWords is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions performed on this site.
• Place of processing: USA
• What it collects: Cookies and Usage Data
• Link to privacy: https://www.google.com/intl/policies/privacy/
• Opt-Out: https://support.google.com/ads/answer/2662922?hl=it
Facebook: "Facebook Pixel" provided by Facebook Inc. which monitors your activity on this website and connects data from the advertising system provided by Facebook to analyze conversions and other operations.
• Place of processing: USA
• What it collects: Cookies and Usage Data
• Link to privacy: https://www.facebook.com/privacy/explanatio
Company data (pursuant to art.2250 of the Italian Civil Code)
El-Ga Srl
Sede Legale:
Via Pralormo 143
10022 CARMAGNOLA (TO)
Sede Operativa:
Via Nizza 111
10126 Torino
CF 12540380016
PI IT 12540380016
Capitale Sociale Eu 15000,00 interamente Versato
Iscritta al REA TO-1297801