HEATING BY RADIATION AND NATURAL CONVECTION

Heat distributed evenly thanks to the mix of two heating principles:
• irradiation: 80% of the heat is accumulated inside the structure and progressively transferred to the environment by radiation. It is healthy heat, because it does not raise dust or pollen, it keeps the air humidity constant and heats the human body deeply.
• convection: the remaining 20% of the heat is simultaneously propagated by natural convection.

International Shipping & Warranty

• Product Specifications: All wood and pellet products in our catalog are official Italian versions and strictly comply with Italian technical standards and certifications. We cannot supply products configured for foreign market regulations.

• Shipping: Our website automatically processes orders within Italy only. For shipping to EU or Non-EU countries, we provide quotes upon request via email. Alternatively, customers may arrange their own courier pickup (Ex-Works).

• Warranty & Service: On-site warranty service is valid strictly within Italy. Local service centers outside Italy will not cover parallel-imported products. In case of documented manufacturing defects, warranty support is limited exclusively to supplying replacement parts from Italy (local labor and technician costs remain the buyer's responsibility).

Please check product compatibility with a local installer before purchasing. For any further information, please contact our customer service.